Refund policy

Effective date: 11 October 2026

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

For questions about VCode itself, email support@fezu.dev.

14 days, no questions asked

Email support@fezu.dev within 14 days of your first payment, a yearly renewal or Lifetime, and we refund it in full. You do not need to give a reason. This covers:

• the first payment for Pro, monthly or yearly
• each yearly renewal of Pro
• Lifetime

Monthly renewals of Pro are not refunded. Cancel before the next renewal date and you will not be charged again.

How to ask

Send us the email address of your VCode account, or reply to your Paddle receipt. Paddle sends the refund to the card or account you paid with. Your bank may take a few days to show it.

What a refund changes

A refund ends the plan it paid for. Your phone stops connecting to your computers within minutes. Your account, computers and settings stay, and you can buy again later. When Lifetime is refunded, it goes back on sale.

Cancelling

Cancel Pro at any time from the link in your Paddle receipt, or by emailing us. You keep Pro until the end of the period you paid for.